Politique de remboursement

We hope you have a pleasant shopping experience with Dehome. But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 30 days from the date of delivery.

Return Conditions

  • The item(s) must be in the original condition with the original packaging. Any item that has been used, damaged, altered or missing parts will not qualify for a return.

  • Hair accessories, hats and socks cannot be returned for sanitary reasons.

  • The original shipping cost (if any) is non-refundable.

  • All our items are international shipped.Please note that the return shipping fees will be made at your own cost, unless the original products are defective.

  • Please note that we are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us as soon as possible.

  • Please do not send the returned items to the address on your package. We will not accept any returns without contacting us first.

Return Procedure

  • Step 1: We accept return request via email. Please contact contact@shopdehome.com, indicating the item(s) you would like to return and the reason. If there is quality issue, please provide images of the faulty part. We will process your request within 24 hours.

  • Step 2: After receiving the return instructions from us, please mail back your item(s) according to the return instructions. 

  • Step 3: Within 3 business days after we receive your item(s), the refund will be issued to the original payment account. Once your refund has been issued, you will receive a confirmation email. If you do not receive the refund, please contact us.